Customer Service Representative

At Glass Doctor of Dallas Metroplex, we believe work should be fun, challenging, and rewarding. Our team thrives on creativity, innovation, and a spirit of competition. We work hard and play hard, delivering exceptional service to our customers while fostering a culture of excitement, growth, and teamwork.

If you’re passionate about customer success and want to be part of a competitive, vibrant, and rewarding environment, this is the place for you!

Job Summary:

As a Customer Service Representative at Glass Doctor, you’ll be the heartbeat of our customer experience. You will interact with our customers daily, offering them support, solutions, and guidance while making every interaction as positive as possible. You’ll be part of a fun, driven team that celebrates success, tackles challenges head-on, and is always ready for the next adventure!

What You’ll Do:

• Deliver exceptional service: Assist customers via phone, email, and live chat with a smile, ensuring a smooth and helpful experience.
• Solve problems creatively: Approach challenges with a can-do attitude and find innovative solutions for customer inquiries.
• Collaborate and contribute: Work closely with teammates across departments to resolve issues and improve processes.
• Bring energy & enthusiasm: Maintain a positive, fun attitude and contribute to a competitive yet collaborative environment.
• Upsell and cross-sell: Be proactive in identifying opportunities to introduce customers to additional products or services that meet their needs.
• Provide feedback: Continuously share insights with the team to improve products, services, and customer interactions.
• Champion company values: Embody our commitment to excellence, growth, and having fun while doing great work!

Who You Are:

• Customer-first mentality: You love engaging with people and always seek to provide outstanding service.
• Team player: You enjoy collaborating with others and contributing to a positive team dynamic.
• Problem solver: You thrive in a fast-paced environment where challenges are opportunities to showcase your creativity.
• Competitive and driven: You’re motivated by goals, incentives, and the opportunity to grow within the company.
• Adaptable: You can juggle multiple tasks while maintaining attention to detail and a sense of urgency.
• Excellent communicator: You’re clear, concise, and professional in your written and verbal communication.
• Tech-savvy: Comfortable using various software and tools to assist customers effectively.

How We Take Care of Our Team:

• Two weeks Paid Time Off. Earn additional PTO on each anniversary date.
• 8 paid holidays for a total of 18 paid days off
• Great income potential!
• We believe in work hard, play hard. We have team dedicated to putting on Fun In The Process Events such Happy Hours, Annual Rangers Game with Tailgating, Anniversary Casino Night, Christmas Party and more!
• Opportunities to attend Leadership Meetings and enhance personal growth