Customer Service Representative

Lead Customer Service Representative needed, also known as: Customer Service Representative (CSR), Inside Sales Representative (ISR), Counter Sales, Office Administrator

Benefits:

• Starting pay range $19 - $21 per hour ($39,000 - $43,000 yearly with FT regularly scheduled hours)
• Dental & Vision care
• Uniforms
• Family-friendly work environment
• Detailed paid training
• Commissions for upsales and add-ons
• Flexible work schedule, part-time options available
• Growth opportunities

The  Lead Customer Service Representative will provide exceptional customer service in person, on the phone, and via the internet. In addition, he or she performs in a sales capacity by promoting Glass Doctor's full portfolio of products and services. The ISR must work to maximize revenues while ethically balancing the needs of the customer with solution options. Manage office paperwork flow and schedule and network well with the other teammates in a fast-moving office environment.

Our ideal candidate has a desire to be part of a close-knit hard-working office family. They should possess outstanding communication skills, true multi-tasking experience and a willingness to learn all aspects of our Glass Service Business. Our most successful teammates in this position have a high school diploma, GED, or equivalent. And they often have some higher or continuing education coursework. The best fit will have a minimum of one-year customer service experience, excellent computer skills, strong phone skills, and solid math skills.  

Specific Responsibilities:

• Receives incoming calls in a professional and courteous manner, determines purpose of the call, and collects/verifies contact information
• Provides price, schedule, and quality quotes for jobs and sets appointments for flat projects in order to promptly close the sale
• Promptly responds to email requests in order to secure the opportunity
• Help resolve customer complaints and strive to keep the customer experience positive
• Obtains, documents, and verifies all insurance information
• Assists dispatcher or other office employees as needed
• Collect payments on invoices
• Performs other duties as assigned

 Job Requirements:

• Must have a valid drivers license
• Must be at least 21 years old
• Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment
• Excellent interpersonal and communication skills (written and verbal)
• Outstanding phone skills
• Strong computer and internet skills

We are a company that puts our employees first with room for advancement opportunities as the business grows as well as career training.

Apply TODAY and Greg will reach out to schedule an interview. We look forward to hearing from you.