Customer Service Representative

Do you love customer service and you’ve been doing it for more than a year? Then keep reading…

How about growing your skills at a company where your attention to detail will be appreciated?

As a Customer Service Representative, you will be helping our customers, often in times when they need it most. When something cracks or shatters, you’ll put the customer at ease, making sure their vehicle, home, or business is safe and looking good! We invest in our people and will make sure you have the training, tools, and process to be successful. 

If you are looking for a place where your expertise will be valued and you can grow in your career apply at Glass Doctor today!

Your Responsibilities as an Customer Service Representative

As a Glass Doctor Customer Service Representative, you are a vital part of our team. You will be the person that provides top-notch customer service while showing off your solid customer service skills.

Here’s what you’ll do:

·      Receives incoming calls in a professional and courteous manner, determines the purpose of the call, and collects/verifies contact information.

·      Enters all relevant customer information into the point-of-sale system.

·      Sets appointments for auto glass and flat glass projects in order to promptly close the sale.

·      Assist Auto Glass Customers using open-ended questions to ensure Glass Doctor gets the best possible information about the vehicle.

·      Promptly responds to email requests to secure the opportunity.

·      Collect payment from customers for the work performed.

 Here’s What You Need to Succeed as an Customer Service Representative:

Excel at Exceptional Customer Service: In this role, you are much more than just a customer service representative. You

are delivering an exceptional high-quality customer experience. We highly value the customer satisfaction surveys and Google reviews that we get from our customers about the jobs performed. 

Have an Eye for Perfection: You’ll need a high level of attention to detail. 

Identify Additional Opportunities to Help the Customer: Our customers view you as the trusted expert to make the best recommendations for their current and future needs.

Job Requirements

The following are the minimum requirements to be considered for the Customer Service Representative position at Glass Doctor:

·      One year or more of customer service experience is preferred.

·      Must be insurable with a valid driver’s license and clean driving record to drive a company vehicle.

·      Strong organization skills, able to multi-task, and can manage time.

·      Outstanding phone skills.

·      Strong computer and internet skills.

·      Excellent interpersonal and communication skills (written and verbal).

The pay range for this position is $18.00 to $20.00, depending on your level of experience as an Customer Service Representative.

At Glass Doctor, you will be a valued part of our team and community. By providing continuing training, we will invest in you as you grow with us. 

If you are ready to put your passion for customer service and glass expertise to work, then what are you waiting for?

APPLY TODAY!