Auto Glass Manager

AUTO GLASS MANAGER

Full-Time | Charlotte, NC | Competitive Salary + Benefits

Location:

Charlotte, NC (multiple service areas)

Employment:

Full-Time, Exempt

Compensation:

$55,000 – $75,000 annually, based on experience. Monthly Bonuses.

Reports To:

Owner / Vice President

Schedule:

Monday – Friday, 7:30am-5:00pm

About Glass Doctor of Charlotte

Glass Doctor of Charlotte is a trusted, locally operated franchise providing residential, commercial, and auto glass services throughout the greater Charlotte area. We pride ourselves on quality workmanship, outstanding customer service, and a team-first culture. As we continue to grow, we're looking for an experienced Auto Glass Manager to lead our auto glass division.

Position Summary

The Auto Glass Manager is responsible for the day-to-day operations of the auto glass department, including managing technicians, scheduling jobs, ensuring quality control, and driving revenue. This role is ideal for a hands-on leader who thrives in a fast-paced environment and has a passion for delivering exceptional results.

Key Responsibilities

Operations Management

•       Oversee daily scheduling and dispatching of auto glass technicians

•       Manage workflow to ensure timely, high-quality job completion

•       Monitor and maintain inventory of glass, adhesives, moldings, and supplies

•       Coordinate with the service center on vehicle-in-shop and mobile jobs

Team Leadership

•       Recruit, train, and develop auto glass technicians and installer staff

•       Conduct regular performance reviews and provide ongoing coaching

•       Foster a positive, safety-first team culture

•       Enforce adherence to AGRSS (Auto Glass Replacement Safety Standards)

Customer Experience

•       Resolve escalated customer concerns promptly and professionally

•       Ensure all customer interactions reflect Glass Doctor's commitment to quality

•       Coordinate with insurance companies for direct billing and claims processing

Sales & Business Development

•       Achieve monthly revenue and job volume targets

•       Identify upsell opportunities (ADAS recalibration, chip repair, etc.)

•       Build relationships with car dealerships, fleet accounts, and body shops

•       Monitor local market trends and competitor activity

Qualifications

Required

•       3+ years of experience in the auto glass industry (installation or management)

•       Proven experience managing a team of 3 or more employees

•       Strong knowledge of auto glass replacement and repair processes

•       Familiarity with insurance billing and claims (Safelite, Lynx, etc.)

•       Valid North Carolina driver's license with clean driving record

•       Proficiency with scheduling and CRM software

Preferred

•       NGA (National Glass Association) or AGSC certification

•       Experience with ADAS calibration equipment and procedures

•       Prior experience in a franchise or multi-location environment

•       Knowledge of flat glass services (residential/commercial) a plus

What We Offer

Compensation & Benefits

•       Competitive base salary

•       Performance bonuses

•       Health insurance (medical, dental, vision)

•       Paid time off & holidays

•       401(k) with Employer match

Growth & Culture

•       Industry training & certifications

•       Career advancement opportunities

•       Supportive, team-first environment

•       Stable, locally owned business

•       Uniforms & PPE provided

How to Apply

Send your resume and a brief cover letter to:

eddie.sieber@glassdoctor.com

Please use the subject line: "Auto Glass Manager Application – [Your Name]"

Glass Doctor of Charlotte is an Equal Opportunity Employer. We welcome applicants of all backgrounds.